Refund Policy
- Refunds are applicable only in the following cases:
- The product received is damaged, broken, or leaking
- You received the wrong item
- An item is missing from your order
- My Mist is not responsible for any damage after the delivery of the products.
- An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, which has to be made.
- In case of a package being tampered / damaged / defected, kindly refuse to accept the package from the delivery partner on the spot.
- In case you wish to request a refund, please reach out to our customer care at +91 8128812196 and share the necessary images or videos supporting your claim. Kindly use the subject line: “Refund for [Order ID]” when contacting us.
- We do not offer refunds for :
- Opened or used perfume bottles
- Requests made after 24 hours of delivery
- Cases without valid photo/video proof
Cancellation Policy
- Orders can only be cancelled before they are dispatched from our warehouse.
- Once an order has been shipped, it cannot be cancelled. If a prepaid order is returned to the seller after shipment, a deduction of ₹75 will be applied.
- Refunds for prepaid orders will be processed to the original payment method within 15 days of cancellation approval.