My Mist wants you to enjoy a seamless shopping experience and products that uplift your daily routine. For hygiene and safety reasons, any product that has been opened or used cannot be returned and exchange, so please choose carefully.
- In rare cases of product damage during transit (such as leakage, breakage, or missing items), a return or exchange may be processed after a thorough verification of our return policy.
- Customers must report any such issues to our customer support team within 24 hours of receiving the order.
- Clear photo or video proof of the damaged or missing item(s) must be shared for verification.
- Once the issue is reviewed and verified, our team will guide the customer through the return or exchange process.
- Claims raised after 24 hours of delivery may not be eligible for return or exchange.